At Ganeshdeep Knitwear, we are committed to delivering high-quality Pashmina and exceptional service to our valued customers. Please review our Shipping, Custom Bulk Order, and Return & Exchange policies below.
Shipping Policy
1. Shipping Charges
Shipping charges are not included in the listed product price. These charges are the customer’s responsibility.
2. Order Processing Time
All orders are processed within 7 business days. Once shipped, you will receive a tracking number via email to monitor the delivery status.
3. Estimated Delivery Times
Delivery times may vary based on destination and product availability. Estimated timelines will be displayed during checkout.
4. Potential Delays
While we strive for timely delivery, external factors such as customs, weather conditions, or courier issues may occasionally cause delays. We appreciate your understanding in such situations.
Custom Bulk Order Policy
1. Shipping Charges
Shipping charges are not included in the listed product price. These charges are the customer’s responsibility.
2. Order Processing Time
For custom orders involving more than 5 products, the processing time will be determined based on the complexity and scale of the request.
The estimated production and dispatch timeline will be communicated to the client after order confirmation.
Once shipped, you will receive a tracking number via email to monitor the delivery status.
3. Estimated Delivery Times
Delivery times may vary based on destination and product availability. Estimated timelines will be displayed during checkout.
4. Potential Delays
While we strive for timely delivery, external factors such as customs, weather conditions, or courier issues may occasionally cause delays. We appreciate your understanding in such situations.
Return & Exchange Policy
1. Customer Satisfaction
If you are not completely satisfied with your purchase, you may be eligible for a return or exchange. We are committed to ensuring you receive products that meet your expectations.
2. Return Request Period
To initiate a return or exchange, please contact our customer support team within 7 days of receiving your order.
3. Product Condition Requirements
Returned items must be in original, unworn, unwashed, and make-up-free condition, with all tags and packaging intact.
4. Return Shipping Costs
For exchanges within continental Asia, we provide free return shipping labels.
For refunds, return shipping costs are the responsibility of the customer.
5. Refund & Exchange Processing
Once we receive and inspect your return, we will process your refund to the original payment method or ship your exchange item promptly.
6. Final Sale Items
Products marked as Final Sale are not eligible for return or exchange. This will be clearly noted on the respective product pages.
Thank you for choosing Ganeshdeep Knitwear. We appreciate your business and are committed to providing you with the best possible service.